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Our aim and commitment


Our aim

British Wireless exists to help improve the daily lives of visually impaired people who are unable to afford a specially adapted radio or combined radio/audio equipment, by providing one on free loan, where there is a clear benefit to the individual. 

We are a small team of 11 full-time staff based at head office in Maidstone, and four regional development managers. To enable us to provide our service throughout the UK, British Wireless works with a network of local agents, usually blind societies or local authority sensory teams. In addition we have around 45 of our own trained volunteers who work under the direction of the regional development managers and support us at our head office.

Each newly registered blind or partially sighted person will have their needs assessed and where a referral is made for one of our adapted radios, the agent or a trained volunteer will take the most suitable set out to the home of the new recipient, install it and provide one-to-one instruction on its use. If a set develops a problem, British Wireless will repair or replace it. Telephone help for operational problems is also available, with a volunteer at head office dedicated to providing this service.

Our commitment

  • To provide a choice of high quality, specially modified audio equipment to every UK registered blind or partially sighted person, over the age of eight and resident in the UK who is in receipt of a means-tested benefit.
  • To provide the audio equipment on a free loan basis for as long as the recipient meets our requirements.
  • To maintain, repair or replace audio equipment, free of charge to our free loan recipients.
  • To continue to monitor new developments in audio technology and endeavour to adapt them to the needs of our recipients.

Our vision for the future

With more than 48 million people listening to broadcast radio every week, its future is assured and its importance as a source of news and entertainment to the visually impaired community undiminished.  

Although progress in medical science is resulting in more treatments for a variety of causes of blindness, sadly there are many people whose sight loss cannot be reversed and who will turn to us for a specially adapted set. We want to always be able to say “yes” to those in need and we aim to continue to provide accessible radio and audio, using the most suitable technologies to fulfil listening needs.

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